Book a Free Custom Fit Online Today >
Reserve and Collect
Please Note we have updated this page and all information regarding store delivery options can be found here on our Store Delivery Options page.
If you would like to pick up your goods from us directly then please use our reserve & collect service where any goods can be reserved at your store of choice where stock availability allows.
Please take a copy of your Order Confirmation or reservation number when you go to store to collect your items. You should leave at least 2 hours from when you place your order to when you come to collect it. All reservations need to be collected by the close of business next working day. Should this be a problem, or you wish to collect on a specific day, then please contact the store directly, giving your reservation number and the day on which you are able to come to the store, so the goods can continue to be reserved. The reserve & collect pick up point is the store till located in store. Your order has not been paid for therefore you will be required to pay in store.
All purchases subject to our standard in-store terms and conditions (these may differ from online terms and conditions).
How do I track my order?
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page here.
How do I return something?
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the american golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. If you choose to return your item(s) to one of our stores, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange. For a refund to these payment types, your order must be returned to our Distribution Centre. For full details on how to return your purchase, please visit our Returns and Refunds page here.
Purchases made Online using Klarna can't be returned in-store and should be returned in line with the Returns Policy detailed here.
What happens if I miss the couriers when they deliver?
To make your orders as secure as possible, all of our deliveries require a signature (currently not applicable due to Covid). If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays.
I've made an error on my order - how do I change it?
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
How do I cancel my order?
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 01925 939 999
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.